5 Skills of Really Amazing Listeners
1. Be present.
Give a person the gift of your attention.
2. Turn down the inner voice.
There is plenty of time after a conversation to assess the value of what you heard, but first you have to hear it.
3. Hold up a mirror.
When the opportunity arises, speak up and describe for the person what you have just heard him or her say.
4. Ask for clarification.
During a conversation, hunt for areas of interest where you might further inquire.
5. Establish follow-up.
At the end of any conversation, discuss and determine if there are action steps required.
출처 :
반응형